Privacy Policy

1. Introduction

Welcome to Golden Nail Lounge Bakersfield. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us at (661) 374-8848.

2. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Make an appointment or booking
• Contact us via phone, email, or contact form
• Subscribe to our newsletter or promotions
• Participate in customer surveys or feedback
• Visit our salon and provide information at check-in

The personal information we collect may include:

• Name and contact information (email, phone number, address)
• Appointment preferences and service history
• Payment information (processed securely through our payment processor)
• Special requests or preferences for services
• Health information relevant to services (allergies, skin sensitivities)

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our nail salon services
• Appointments: To schedule, confirm, and manage your appointments
• Communication: To send you appointment reminders, service updates, and promotional offers
• Customer Service: To respond to your inquiries and provide customer support
• Payment Processing: To process your payments securely
• Marketing: To send you special offers, coupons, and information about new services (with your consent)
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with legal obligations and protect our rights

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who help us operate our business (payment processors, appointment scheduling systems, email marketing platforms)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• With Your Consent: When you give us explicit permission to share your information

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Secure storage of physical and electronic records
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
• Staff training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your information in a portable format
• Objection: Object to processing of your personal information for certain purposes

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information.

9. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or booking systems). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

Note: We do not sell personal information to third parties.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Service history and appointment records may be retained for business and legal compliance purposes.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us:

14. Consent

By using our website and services, you consent to the collection and use of your information as described in this privacy policy. If you do not agree with this policy, please do not use our website or services.